© 2025 RIWON KWON. All rights reserved.
© 2025 RIWON KWON. All rights reserved.
© 2025 RIWON KWON. All rights reserved.
Administrative Platform for B2B Partner Education
An administrative platform, paired with the partner education system, to manage partners, lessons and analysis, managing a cross-functional team of 10.
TEAM
2 UX Design interns (Me!) 3 AI Architect Interns @InBody 3 Engineers @InBody
TIMELINE
Jun 2025 - Nov 2025
PLATFORM
B2B Website
Administrative Platform for B2B Partner Education
An administrative platform, paired with the partner education system, to manage partners, lessons and analysis, managing a cross-functional team of 10.
TEAM
2 UX Design interns (Me!) 3 AI Architect Interns @InBody 3 Engineers @InBody
TIMELINE
Jun 2025 - Nov 2025
PLATFORM
B2B Website
Administrative Platform for B2B Partner Education
An administrative platform, paired with the partner education system, to manage partners, lessons and analysis, managing a cross-functional team of 10.
TEAM
2 UX Design interns (Me!) 3 AI Architect Interns @InBody 3 Engineers @InBody
TIMELINE
Jun 2025 - Nov 2025
PLATFORM
B2B Website
ROLES & CONTRIBUTION
UX Research: Field Observations, Contextual Inquiries, User Interviews, Affinity Diagram, Task Flow, Persona, User Journey Map
Prototyping & Testing: UI Design, Interactive Wireframes, Usability Testing, Fast Iteration & Feedback Loop
ROLES & CONTRIBUTION
UX Research: Field Observations, Contextual Inquiries, User Interviews, Affinity Diagram, Task Flow, Persona, User Journey Map
Prototyping & Testing: UI Design, Interactive Wireframes, Usability Testing, Fast Iteration & Feedback Loop
HEIGHLIGHT IMPACT
This project has expanded to launch after testing MVP version.
HEIGHLIGHT IMPACT
This project has expanded to launch after testing MVP version.
HEIGHLIGHT IMPACT
This project has expanded to launch after testing MVP version.
75% ↓
User Administration Workflow
20 minutes ↓
Retention Analysis Time
90%
Positive Feedback
BACKGROUND
The project sees InBody as a client, with a focus on creating a product for fitness challenge management tool.
The product system consists of the three elements as described previously: the body composition analyzer, and fitness challenge program at gyms.
낮은 기기 활용도와
챌린지 관리의 어려움 Difficulty of fitness challenge management and low body analyzer uses
InBody's body composition analyzer is left behind at gyms, while nobody recognize the devices at gyms.
Trainers often try fitness challenge which Whenever trainers try to use the device for
A outsourced WordPress-based B2B Learning Management System, designed to educate users on health devices and information, faced major inefficiencies.
Admins faced slow operations; partners experienced delays; and those involved in the LMS process, such as lecture creators and marketers, felt frustrated.
Ultimately, these gaps led to operational inefficiency and learner frustration.
BACKGROUND
The project sees InBody as a client, with a focus on creating a product for fitness challenge management tool.
The product system consists of the three elements as described previously: the body composition analyzer, and fitness challenge program at gyms.
낮은 기기 활용도와
챌린지 관리의 어려움 Difficulty of fitness challenge management and low body analyzer uses
InBody's body composition analyzer is left behind at gyms, while nobody recognize the devices at gyms.
Trainers often try fitness challenge which Whenever trainers try to use the device for
A outsourced WordPress-based B2B Learning Management System, designed to educate users on health devices and information, faced major inefficiencies.
Admins faced slow operations; partners experienced delays; and those involved in the LMS process, such as lecture creators and marketers, felt frustrated.
Ultimately, these gaps led to operational inefficiency and learner frustration.
Discovery and Research
Stakeholder Interviews
Admins: They lacked direct control essential tasks such as user authorization, content creation, and user analysis. What should have been a simple click was a time-consuming chain of requests involving multiple stakeholders and documents.
B2B Partners: They had no self-service tools, forcing them to rely on slow, manual requests to admins for essential tasks like adding learners and tracking team progress.
Discovery and Research
Stakeholder Interviews
Admins: They lacked direct control essential tasks such as user authorization, content creation, and user analysis. What should have been a simple click was a time-consuming chain of requests involving multiple stakeholders and documents.
B2B Partners: They had no self-service tools, forcing them to rely on slow, manual requests to admins for essential tasks like adding learners and tracking team progress.
Journey Mapping
Where did the delay happen?
Knowing "outsourcing" was the cause wasn't enough. I mapped the entire user journey to pinpoint where a simple task spiraled into a frustrating waiting game.
There are Two critical bottlenecks:
Journey Mapping
Where did the delay happen?
Knowing "outsourcing" was the cause wasn't enough. I mapped the entire user journey to pinpoint where a simple task spiraled into a frustrating waiting game.
There are Two critical bottlenecks:
Journey Mapping
Where did the delay happen?
Knowing "outsourcing" was the cause wasn't enough. I mapped the entire user journey to pinpoint where a simple task spiraled into a frustrating waiting game.
There are Two critical bottlenecks:
" How might we redesign our WordPress-based LMS into an internal platform that simplifies manual workflows for onboarding and data analysis, strengthens data security, and sustains user trust?"
" How might we redesign our WordPress-based LMS into an internal platform that simplifies manual workflows for onboarding and data analysis, strengthens data security, and sustains user trust?"
" How might we redesign our WordPress-based LMS into an internal platform that simplifies manual workflows for onboarding and data analysis, strengthens data security, and sustains user trust?"
Ideation
Linking the Core Workflow with Commerce Data
Our central insight was to leverage an untapped asset: the customer purchase database.
We proposed a system that automatically links this commerce data to new user accounts, which would not only eliminate the manual authorization bottleneck but also enforce data integrity by auto-filling information often missing from user sign-ups.
But… How would we get the data?
The technical solution was to integrate our database with the logistics system's API.
While this connection required a manual sync for the MVP, this architecture provided a clear, scalable pathway to full automation in the next development phase.
Streamlining User Analytics
To address the heavy operational burden of user analysis, we proposed a data-driven dashboard.
By collaborating with the operations team to identify their most critical metrics, we designed a solution that would surface actionable, at-a-glance insights, finally replacing their cumbersome and insecure manual reporting workflows.
Design
Streamlining Onboarding with Automated Data Syncing
How it Works: A user enters their device's serial number at sign-up. The system automatically connects to the logistics database, fetches all company data, and instantly grants the correct LMS permissions.
Strategic Data Collection: This flow also captures key user data (like industry and role) at sign-up, enabling data-driven strategies, content recommendations, and automated user analysis reports.
The Real-Time Retention Dashboard
To replace a time-consuming and error-prone Excel workflow, I designed an intelligent dashboard for the operations team. It provides a "calculation-free" interface that embeds all logic, eliminating the steep learning curve for new users and providing instant, accurate retention analysis.
A one-click, date-range export function automates the reporting process, significantly reducing the team's administrative burden.
Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
Design
Streamlining Onboarding with Automated Data Syncing
How it Works: A user enters their device's serial number at sign-up. The system automatically connects to the logistics database, fetches all company data, and instantly grants the correct LMS permissions.
Strategic Data Collection: This flow also captures key user data (like industry and role) at sign-up, enabling data-driven strategies, content recommendations, and automated user analysis reports.
The Real-Time Retention Dashboard
To replace a time-consuming and error-prone Excel workflow, I designed an intelligent dashboard for the operations team. It provides a "calculation-free" interface that embeds all logic, eliminating the steep learning curve for new users and providing instant, accurate retention analysis.
A one-click, date-range export function automates the reporting process, significantly reducing the team's administrative burden.
Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
Lessons learned
Intentional Decision-Making
Managing a large-scale project taught me the importance of setting clear milestones, making strategic decisions, and ensuring team alignment on deliverables.
Open Communication
Designing features highlighted the value of listening to diverse perspectives to create better solutions.
Lessons learned
Intentional Decision-Making
Managing a large-scale project taught me the importance of setting clear milestones, making strategic decisions, and ensuring team alignment on deliverables.
Open Communication
Designing features highlighted the value of listening to diverse perspectives to create better solutions.
