© 2025 RIWON KWON. All rights reserved.
© 2025 RIWON KWON. All rights reserved.
InBody University: LMS SaaS for healthcare training (MVP)
--
TEAM
Project Manager & UX Designer (Me!) Engineers @InBody
TIMELINE
Jun 2025 - Nov 2025
PLATFORM
B2B Website
InBody University: LMS SaaS for healthcare training (MVP)
--
TEAM
Project Manager & UX Designer (Me!) Engineers @InBody
TIMELINE
Jun 2025 - Nov 2025
PLATFORM
B2B Website
InBody University: LMS SaaS for healthcare training (MVP)
--
TEAM
Project Manager & UX Designer (Me!) Engineers @InBody
TIMELINE
Jun 2025 - Nov 2025
PLATFORM
B2B Website
My Roles & Contributions
Product Design Led: Spatial Narrative UX · Stakeholder Management · Cross-functional Collaboration · Discovery-to-Launch
User Research: Contextual Inquiries · User Interviews · Journey Mapping · Field Observation · AR UX for Place-based Interaction
Prototyping & Testing: Interactive Wireframes · Usability Testing · Fast Iteration & Feedback Loops
My Roles & Contributions
Product Design Led: Spatial Narrative UX · Stakeholder Management · Cross-functional Collaboration · Discovery-to-Launch
User Research: Contextual Inquiries · User Interviews · Journey Mapping · Field Observation · AR UX for Place-based Interaction
Prototyping & Testing: Interactive Wireframes · Usability Testing · Fast Iteration & Feedback Loops
B.usiness Driven: Saved Employees' 15 minutes and 75% of Development Period
U.ser Focused: Discovered Key Pain Points through Qualitative Research
T.rustworthy: Featured at the Documentary Media as an Innovative Service
B.usiness Driven: Saved Employees' 15 minutes and 75% of Development Period
U.ser Focused: Discovered Key Pain Points through Qualitative Research
T.rustworthy: Featured at the Documentary Media as an Innovative Service
B.usiness Driven: Saved Employees' 15 minutes and 75% of Development Period
U.ser Focused: Discovered Key Pain Points through Qualitative Research
T.rustworthy: Featured at the Documentary Media as an Innovative Service
Impact
15 minutes Saved!!
Biometric Pay has streamlined the payment process and reduced the frustration, saving users up to 15 minutes per order. Eventually, over one-third of employees at the workplace registered for the service.
75% Development Period Saved!!
I significantly saved the development period from several years to only one month, reducing the estimated budget.
Impact
15 minutes Saved!!
Biometric Pay has streamlined the payment process and reduced the frustration, saving users up to 15 minutes per order. Eventually, over one-third of employees at the workplace registered for the service.
75% Development Period Saved!!
I significantly saved the development period from several years to only one month, reducing the estimated budget.
Impact
15 minutes Saved!!
Biometric Pay has streamlined the payment process and reduced the frustration, saving users up to 15 minutes per order. Eventually, over one-third of employees at the workplace registered for the service.
75% Development Period Saved!!
I significantly saved the development period from several years to only one month, reducing the estimated budget.
60%↑
체성분 테이터 반영률 상승
2 minutes ↓
챌린지 생성 과정을 AI로 자동화 생성 과정의 복잡성 개선, 스케줄링 오류 50% 감소
60%↑
사용자 등록 과정 간소화
60%↑
체성분 테이터 반영률 상승
2 minutes ↓
챌린지 생성 과정을 AI로 자동화 생성 과정의 복잡성 개선, 스케줄링 오류 50% 감소
60%↑
사용자 등록 과정 간소화
People forgetting to take their cards when going to the cafeteria
Our workplace introduced a robotic, unmanned cafeteria to offer employees a relaxing break. However, many employees would head to the cafe only to return to their desks because they forgot to bring their cards, reducing time efficiency and causing frustration.
People forgetting to take their cards when going to the cafeteria
Our workplace introduced a robotic, unmanned cafeteria to offer employees a relaxing break. However, many employees would head to the cafe only to return to their desks because they forgot to bring their cards, reducing time efficiency and causing frustration.
People forgetting to take their cards when going to the cafeteria
Our workplace introduced a robotic, unmanned cafeteria to offer employees a relaxing break. However, many employees would head to the cafe only to return to their desks because they forgot to bring their cards, reducing time efficiency and causing frustration.
No one was using the device..
No one was using the device..
👀 Discovery
User Interviews!
Why do employees forget their cards? How do they feel?I interviewed three employees who had forgotten their credit cards to the cafe.
- Cognitive Load: Carrying a wallet feels unnecessary due to mobile payments—except the in-house cafe doesn’t support it.
- Spontaneity: Unlike outdoor cafes, visiting the in-house cafe is often unplanned—users don’t consciously decide to go; they just “happen to get coffee.”
- Frustration: Spending an extra 15 minutes to get the credit card just for a coffee feels stressful, especially when worried about missing urgent calls at the desk.
"I usually leave my wallet in my bag during office hours, so I was frustrated to discover I had forgotten it when I got to the cafeteria. I still needed my caffeine fix, and going back to get it felt cumbersome. I was lucky to have my co-worker next to me so that she could buy me a cup of coffee...."
Header 1 | Header 2 | Header 3 |
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Cell 1-1 | Cell 1-2 | Cell 1-3 |
Cell 2-1 | Cell 2-2 | Cell 2-3 |
👀 Discovery
User Interviews!
Why do employees forget their cards? How do they feel?I interviewed three employees who had forgotten their credit cards to the cafe.
- Cognitive Load: Carrying a wallet feels unnecessary due to mobile payments—except the in-house cafe doesn’t support it.
- Spontaneity: Unlike outdoor cafes, visiting the in-house cafe is often unplanned—users don’t consciously decide to go; they just “happen to get coffee.”
- Frustration: Spending an extra 15 minutes to get the credit card just for a coffee feels stressful, especially when worried about missing urgent calls at the desk.
"I usually leave my wallet in my bag during office hours, so I was frustrated to discover I had forgotten it when I got to the cafeteria. I still needed my caffeine fix, and going back to get it felt cumbersome. I was lucky to have my co-worker next to me so that she could buy me a cup of coffee...."
Header 1 | Header 2 | Header 3 |
|---|---|---|
Cell 1-1 | Cell 1-2 | Cell 1-3 |
Cell 2-1 | Cell 2-2 | Cell 2-3 |
👀 Discovery
User Interviews!
Why do employees forget their cards? How do they feel?I interviewed three employees who had forgotten their credit cards to the cafe.
- Cognitive Load: Carrying a wallet feels unnecessary due to mobile payments—except the in-house cafe doesn’t support it.
- Spontaneity: Unlike outdoor cafes, visiting the in-house cafe is often unplanned—users don’t consciously decide to go; they just “happen to get coffee.”
- Frustration: Spending an extra 15 minutes to get the credit card just for a coffee feels stressful, especially when worried about missing urgent calls at the desk.
"I usually leave my wallet in my bag during office hours, so I was frustrated to discover I had forgotten it when I got to the cafeteria. I still needed my caffeine fix, and going back to get it felt cumbersome. I was lucky to have my co-worker next to me so that she could buy me a cup of coffee...."
Header 1 | Header 2 | Header 3 |
|---|---|---|
Cell 1-1 | Cell 1-2 | Cell 1-3 |
Cell 2-1 | Cell 2-2 | Cell 2-3 |
❓ Research Questions
"How might we facilitate the payment at the cafe without people having to carry their cards?"
❓ Research Questions
"How might we facilitate the payment at the cafe without people having to carry their cards?"
❓ Research Questions
"How might we facilitate the payment at the cafe without people having to carry their cards?"
👀 Ideation
Pay with biometric data? No need to carry the cards! I came up with an idea of leveraging palm vein and face recognition system to the cafeteria! Why palm vein and face? Palm vein was chosen due to its widespread use in Korean banks, ensuring familiarity. Facial recognition was selected as users are accustomed to it through mobile devices, despite its limited use in offline stores.
BUT.. Biometric solutions and traditional card payment channels were hard to integrate.Integrating biometric recognition solutions with existing card payment channels seemed ideal. However, interviews with five major card companies revealed challenges involving technical constraints and financial policy changes. Implementing the two infrastructures would require years of investment—not worth it for an in-house system."Biometric recognition and existing payment channels are completely different. It might take several years..."
"Do we have to invest the time and work on system/policy changes just for your in-house cafe?"
How about applying an employee wage deduction system for Biometric pay?Card Payment = Wage deduction! Instead of using existing card systems, I proposed deducting coffee payments directly from wages when verified through the biometric system. This integration would take just one month, cutting both development period and costs. Standing from the employees' point of view, I have successfully collaborated with officers and engineers from payroll department, and also our biometric system engineers for implementation.
👀 Ideation
Pay with biometric data? No need to carry the cards! I came up with an idea of leveraging palm vein and face recognition system to the cafeteria! Why palm vein and face? Palm vein was chosen due to its widespread use in Korean banks, ensuring familiarity. Facial recognition was selected as users are accustomed to it through mobile devices, despite its limited use in offline stores.
BUT.. Biometric solutions and traditional card payment channels were hard to integrate.Integrating biometric recognition solutions with existing card payment channels seemed ideal. However, interviews with five major card companies revealed challenges involving technical constraints and financial policy changes. Implementing the two infrastructures would require years of investment—not worth it for an in-house system."Biometric recognition and existing payment channels are completely different. It might take several years..."
"Do we have to invest the time and work on system/policy changes just for your in-house cafe?"
How about applying an employee wage deduction system for Biometric pay?Card Payment = Wage deduction! Instead of using existing card systems, I proposed deducting coffee payments directly from wages when verified through the biometric system. This integration would take just one month, cutting both development period and costs. Standing from the employees' point of view, I have successfully collaborated with officers and engineers from payroll department, and also our biometric system engineers for implementation.
👀 Ideation
Pay with biometric data? No need to carry the cards! I came up with an idea of leveraging palm vein and face recognition system to the cafeteria! Why palm vein and face? Palm vein was chosen due to its widespread use in Korean banks, ensuring familiarity. Facial recognition was selected as users are accustomed to it through mobile devices, despite its limited use in offline stores.
BUT.. Biometric solutions and traditional card payment channels were hard to integrate.Integrating biometric recognition solutions with existing card payment channels seemed ideal. However, interviews with five major card companies revealed challenges involving technical constraints and financial policy changes. Implementing the two infrastructures would require years of investment—not worth it for an in-house system."Biometric recognition and existing payment channels are completely different. It might take several years..."
"Do we have to invest the time and work on system/policy changes just for your in-house cafe?"
How about applying an employee wage deduction system for Biometric pay?Card Payment = Wage deduction! Instead of using existing card systems, I proposed deducting coffee payments directly from wages when verified through the biometric system. This integration would take just one month, cutting both development period and costs. Standing from the employees' point of view, I have successfully collaborated with officers and engineers from payroll department, and also our biometric system engineers for implementation.
Contextual Inquiry!
How many people forget their cards? Let's observe!
Contextual Inquiry!
How many people forget their cards? Let's observe!
Contextual Inquiry!
How many people forget their cards? Let's observe!
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
💡 Design
Implemented biometric sensors to the cafe digital kioskBiometric sensors for face and palm vein recognition were installed near the digital kiosk. Regarding the kiosk's height and width, I had to test the optimal location to install the sensors. Since most employees were right-handed, palm vein sensor was put right next to the kiosk.
🥹 Lessons learned
Accessible sensor locations could be considered.
Since the majority of employees at work were right-handed, we installed sensors on the right, making them feel at ease. However, when launching the system for broader users, we should also consider its accessibility towards minorities, especially those who are left-handed or physically disabled.
Accessible sensor locations could be considered.
Since the majority of employees at work were right-handed, we installed sensors on the right, making them feel at ease. However, when launching the system for broader users, we should also consider its accessibility towards minorities, especially those who are left-handed or physically disabled.
🥹 Lessons learned
Accessible sensor locations could be considered.
Since the majority of employees at work were right-handed, we installed sensors on the right, making them feel at ease. However, when launching the system for broader users, we should also consider its accessibility towards minorities, especially those who are left-handed or physically disabled.
Accessible sensor locations could be considered.
Since the majority of employees at work were right-handed, we installed sensors on the right, making them feel at ease. However, when launching the system for broader users, we should also consider its accessibility towards minorities, especially those who are left-handed or physically disabled.
🥹 Lessons learned
Accessible sensor locations could be considered.
Since the majority of employees at work were right-handed, we installed sensors on the right, making them feel at ease. However, when launching the system for broader users, we should also consider its accessibility towards minorities, especially those who are left-handed or physically disabled.
Accessible sensor locations could be considered.
Since the majority of employees at work were right-handed, we installed sensors on the right, making them feel at ease. However, when launching the system for broader users, we should also consider its accessibility towards minorities, especially those who are left-handed or physically disabled.